How much revenue is walking out your door after hours?
Enter your community's numbers. Get an honest dollar figure on what missed after-hours inquiry calls are costing you every year.
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Your Community's Numbers
Adjust each slider to match your situation.
After-hours inquiry calls per month
Calls received between 5pm–9am, weekends, and holidays
% currently answered after hours
Honest estimate — include voicemail callbacks that actually happened
Average monthly resident fee
All-inclusive rate for your primary care level
Average length of stay
Industry average: 22 months AL, 16 months MC
Conversion assumptions (industry benchmarks)
28% of unanswered calls were serious inquiries · 55% of serious inquiries would have toured if reached · 22% of tours result in a move-in
Annual Revenue Leak
$1,448,980
in potential resident lifetime value leaving unanswered every year
27
missed calls per month
91
serious inquiries missed per year
11.0
potential move-ins lost per year
$4,472
cost per missed after-hours call
Sloane answers every call.
14-day performance guarantee — if Sloane doesn't book a qualified tour in 14 days of launch, full setup fee refunded. First monthly charge on Day 40.
Why after-hours calls matter more in senior living
Families don't call about mom during business hours. They call during a hospital discharge. They call from a care conference at 7pm. They call on Sunday when they realize the situation is no longer manageable. Those calls are not curiosity — they are decisions looking for somewhere to land.
Research consistently shows that 75% of senior living families choose the first community they speak with. When a family calls after hours and reaches voicemail, the next call goes to a competitor.