The Voice Is the Part You Hear. Here Is the Rest.
Sloane answers the phone, and then she keeps working. Texts, reminders, alerts, a heads-up to waiting families the day a room opens and a place for every lead to land. 30 things in all, and none of them is an add-on.
24/7
Every call your team cannot get to
30 sec
Until you know who called
30
Things that come with her
0
Add-ons. All of it is included
A Family Calls at 9:40 on a Tuesday Night.
Here is everything that happens next, and who does it. Nobody on your team lifts a finger until the visit.
During the call
She answers, asks about private pay and books the visit on your calendar.
30 seconds later
You get a text with the family’s name, number and what they asked.
A minute later
The family gets a text confirming the visit. You get the recap, the recording and the transcript.
That night
The day’s call log lands in your inbox.
The next day
Families who called and did not book hear from you once.
The day before the visit
The family gets a reminder with the time and your address.
If they miss it
One kind nudge to pick a new time.
The day a room opens
You tell her once. Every waiting family who asked to hear gets a text and an email.
A Room Opens. The Families Who Asked Hear First.
When you are full, a family who calls usually hangs up and keeps looking. Sloane asks if they would like a text when a room opens, and keeps every family who says yes, along with the kind of care they need.
The day a room comes free, you tell her once. Every family waiting for that kind of room gets a text and an email inviting them to call your team. She never decides a room is open, because only you know that, and she never calls anyone. The families call you.
Text Message · Today 10:02 AM
- 01
A family calls while you are full
She asks if they would like a text the day a room opens.
- 02
They say yes
She notes it, along with the kind of care they need.
- 03
A room opens
You tell her once, from your phone.
- 04
They hear first
Every family waiting for that kind of room gets a text and an email, and calls your team.
She Backs Your Team Up. She Replaces No One.
Sloane only answers a phone nobody else could get to. She does not replace anyone, because your team will always do a better job with a worried family than she will.
Everything on this page exists for one reason: so that family is still there, warm and booked, when your team calls back.
While the Family Is on the Line
The part everyone pictures. It is about a quarter of what she does.
She answers the calls your team cannot get to
You pick how many rings your team gets first. After your office closes, she picks up on the first ring.
She asks about private pay, kindly
And she is honest when a family needs a community that takes Medicare, instead of booking a visit that goes nowhere.
She books the visit on your calendar
Your real calendar, before the family hangs up.
She never guesses
If a family asks something she was not taught, she says so, takes a good message and tells them a person will call back.
She tells every caller who she is
She says up front that she is an AI and that the call is recorded, because a family should know who they are talking to.
She knows what an emergency sounds like
She tells the caller to hang up and dial 911, then alerts your on-call person.
She screens out sales calls
Vendors and robocalls get a polite goodbye, so the calls left for your team are families.
What Happens Before the Family Has Put Down the Phone
This is where most answering services stop. It is where she gets going.
You know within half a minute
The family’s name, their number and what they asked, on your phone about thirty seconds after she hangs up.
The family gets a text
It confirms their visit, or gives them your number and a way to reach you if they did not book one.
Urgent calls reach a person right away
If a call needs a human tonight, your on-call person gets a text and an email the moment it ends.
A recap email after every call
Who called, what they asked and what happens next, in your inbox when the call ends.
Every recording and every transcript
Every call is recorded and written out word for word. They are yours, and they stay yours.
Every caller becomes a contact
Name, number, notes from the call and the visit on the calendar, all in one place your team can work from.
If the line drops, she checks in
A family who gets cut off gets a short text asking if there was a problem on the line, so a bad signal never costs you a family.
Families you cannot serve still leave with help
If a family needs a community that takes Medicare, she emails them a list of options near them and asks them to mention who sent them.
The Follow-Up Nobody Has Time For
Each of these runs on its own once it starts. Nobody on your team has to remember to send it.
A reminder the day before the visit
By text and by email, with the time and your address.
One kind nudge if a visit is missed
An offer to pick a new time. One message, never a chase.
A next-day note to families who did not book
A family who called and did not book hears from you once the next day.
Waiting families hear first when a room opens
She keeps every family who called while you were full and asked to hear. The day a room opens, you tell her once and they all get a text and an email.
A welcome series for every family who calls
A few short emails over the first weeks: who you are, what a visit looks like and what makes your community yours. Written once, with you, at setup.
A review request after move-in
When a family moves in, you tap once. A month later they get a friendly note asking for a Google review.
A nightly call log
Every call from the day in one email, so nothing slips between shifts.
Tools Your Team Gets, Not Just Sloane
Sloane comes with somewhere for the leads to land, so you are not buying a second system to use her.
An app on your phone
Every call, text, contact and visit, in your pocket.
She answers your website chat, too
Families who would rather type than call get the same answers, from the same documents, day or night.
One inbox for every text, email and chat with a family
Reply from your phone or your desk. The whole conversation stays in one thread.
A booking link for families who would rather not call
Put it on your website or in an email. It books into the same calendar she uses.
Your CRM, connected
Where your CRM accepts a webhook, every call lands there too. Where it does not, your team gets the same details in writing.
How She Gets Ready for Your Families
All of this is my job. Your part is approving her greeting.
She learns your community from your own documents
Your brochure, your menus and your policies. She answers from those and nothing else.
I set up every piece on this page myself
No setup fee. Your first payment covers the setup and your first full month live.
She is tested before she takes a real call
She runs a set of test calls built to trip her up. She goes live when she passes and you have approved her greeting in writing.
Three People Feel the Difference.
The family gets answers and reminders. You get to know what happened without asking. Your team gets warm families instead of cold voicemails.
| What comes with her | The family | You | Your team |
|---|---|---|---|
| The visit booked on the call | |||
| Text confirming the visit | · | · | |
| The 30-second text | · | · | |
| Urgent-call alert | · | ||
| Recap email and transcript | · | ||
| Reminder and missed-visit nudge | · | · | |
| Room-open alert to waiting families | |||
| Nightly call log | · | ||
| App and shared inbox | · |
Hear the Part You Hear.
Call our demo community and try to trip her up: (949) 779-6255. Ask about your mom. Ask something she could not possibly know.